Refund policy
```html
.cth-return {
--black: #111111;
--dark: #222222;
--gray: #666666;
--light-gray: #f5f5f5;
--border: #e5e5e5;
--white: #ffffff;
background: var(--white);
color: var(--black);
font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", Helvetica, Arial, sans-serif;
line-height: 1.7;
font-size: 15px;
}
.cth-return * {
box-sizing: border-box;
}
.cth-return .container {
max-width: 1100px;
margin: 0 auto;
padding: 70px 24px 90px;
}
/* Header */
.cth-return .page-header {
max-width: 820px;
margin: 0 auto 55px;
text-align: center;
}
.cth-return .page-header h1 {
margin: 0 0 20px;
font-size: 42px;
line-height: 1.2;
font-weight: 600;
letter-spacing: -1.2px;
color: var(--black);
}
.cth-return .page-header p {
margin: 0;
color: var(--gray);
font-size: 16px;
line-height: 1.8;
}
/* Key Points */
.cth-return .key-points {
display: grid;
grid-template-columns: repeat(3, 1fr);
border-top: 1px solid var(--black);
border-bottom: 1px solid var(--border);
margin-bottom: 70px;
}
.cth-return .kp-item {
padding: 30px 28px;
border-right: 1px solid var(--border);
}
.cth-return .kp-item:last-child {
border-right: 0;
}
.cth-return .kp-item h3 {
margin: 0 0 8px;
font-size: 18px;
font-weight: 600;
letter-spacing: -0.2px;
}
.cth-return .kp-item p {
margin: 0;
color: var(--gray);
font-size: 14px;
line-height: 1.6;
}
/* Policy Section */
.cth-return .policy-section {
display: grid;
grid-template-columns: 280px 1fr;
gap: 60px;
padding: 45px 0;
border-bottom: 1px solid var(--border);
}
.cth-return .policy-section h2 {
margin: 0;
font-size: 21px;
line-height: 1.4;
font-weight: 600;
letter-spacing: -0.3px;
}
.cth-return .policy-section > ul {
margin: 0;
padding-left: 20px;
}
.cth-return .policy-section > ul > li {
margin-bottom: 22px;
padding-left: 5px;
}
.cth-return .policy-section > ul > li:last-child {
margin-bottom: 0;
}
.cth-return .policy-section strong {
font-weight: 600;
}
.cth-return .sub-list {
margin-top: 10px;
padding-left: 20px;
color: var(--gray);
}
.cth-return .sub-list li {
margin-bottom: 6px;
}
/* Contact */
.cth-return .contact-box {
margin-top: 70px;
padding: 45px;
background: var(--black);
color: var(--white);
text-align: center;
}
.cth-return .contact-box h2 {
margin: 0 0 12px;
color: var(--white);
font-size: 25px;
font-weight: 600;
}
.cth-return .contact-box p {
margin: 0 0 18px;
color: #cccccc;
}
.cth-return .contact-box .emails {
margin: 0 0 18px;
}
.cth-return .contact-box a {
color: var(--white);
font-size: 18px;
font-weight: 600;
text-decoration: none;
border-bottom: 1px solid #777;
padding-bottom: 3px;
}
.cth-return .contact-box a:hover {
border-color: var(--white);
}
/* Mobile */
@media screen and (max-width: 749px) {
.cth-return .container {
padding: 45px 18px 60px;
}
.cth-return .page-header {
margin-bottom: 40px;
}
.cth-return .page-header h1 {
font-size: 32px;
letter-spacing: -0.8px;
}
.cth-return .page-header p {
font-size: 14px;
}
.cth-return .key-points {
display: block;
margin-bottom: 45px;
}
.cth-return .kp-item {
padding: 22px 20px;
border-right: 0;
border-bottom: 1px solid var(--border);
}
.cth-return .kp-item:last-child {
border-bottom: 0;
}
.cth-return .policy-section {
display: block;
padding: 35px 0;
}
.cth-return .policy-section h2 {
margin-bottom: 22px;
font-size: 19px;
}
.cth-return .policy-section > ul {
padding-left: 19px;
}
.cth-return .contact-box {
margin-top: 45px;
padding: 35px 20px;
}
}
```
Returns & Exchanges
We want you to be completely satisfied with your CarTrimHome purchase. Please review the following policy before requesting a return or exchange.
14-Day Returns
Returns for non-quality-related reasons are accepted within 14 days. Return shipping is the customer's responsibility.
30-Day Quality Issues
Quality-related issues reported within 30 days may qualify for repair, replacement, or refund.
Exchanges
Contact us before returning an item to confirm availability, price differences, and shipping costs.
01. Return & Exchange Eligibility
-
Returns Within 14 Days — Non-Quality Issues
- The item must be unused, uninstalled, and in its original condition.
- All original packaging, accessories, manuals, and tags must be included.
- The customer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
- For orders that received free shipping, the actual shipping cost incurred by us will be deducted from the refund.
-
Returns Within 30 Days — Quality Issues
- Quality-related issues must be reported within 30 days of delivery.
- Depending on the situation, we may provide repair, replacement, or refund.
- We will cover reasonable return shipping costs for verified quality issues.
- Quality issues are determined by our technical team after inspection.
- Refund requests submitted after 30 days are not accepted. If the product remains under warranty, repair service may still be available; the customer is responsible for return shipping.
-
Exchanges
- Contact us before sending the product back.
- We will confirm product availability, price differences, and applicable shipping costs.
- After approval, return the original item and provide the tracking number.
- A replacement will be shipped after the returned item is received and inspected.
02. Damaged, Defective or Incorrect Items
-
Incorrect Item Shipped by Us
- If we shipped the wrong item, we will take full responsibility.
- We will cover the return shipping cost and send the correct item at no additional charge.
-
Incorrect Item Ordered by Customer
- If the wrong model, version, size, or configuration was ordered by the customer, the customer is responsible for return shipping.
- Original shipping costs are non-refundable.
-
Damaged in Transit
- Please contact us within 7 days of delivery.
- Provide clear photos or videos showing the damaged product, packaging, and shipping label.
- After verification, we will arrange a replacement at no additional cost when applicable.
-
Package Lost in Transit
- If the shipping carrier confirms that the package has been lost, we will arrange a replacement at no additional charge.
03. Return Process
- Contact us at service@cartrimhome.com before returning any product.
-
Please provide:
- Order number
- Reason for the return
- Photos or videos, if the product is damaged or defective
- Photos should clearly show the product, packaging, and shipping label when applicable
- Wait for return authorization and the return address from our support team.
- Pack the product securely to prevent damage during transportation.
- We recommend using a trackable shipping service and keeping the tracking information until the return is completed.
- Refunds will generally be processed within 5–10 business days after the returned item has been received and inspected.
04. Non-Returnable Conditions
- The product has been used, installed, worn, washed, engraved, modified, or otherwise altered.
- The product has been modified or altered by a third party.
- The return was sent without prior authorization.
- The product is damaged or incomplete due to improper packaging during return shipping.
- The product is customized or specially made to order.
05. Shipping & Refund Clarifications
- Return shipping is the customer's responsibility unless the return is caused by a verified quality issue or an error on our part.
- Original shipping charges are non-refundable.
- For free-shipping orders, the actual shipping cost incurred by us may be deducted from the refund.
- Refunds are issued only after the returned item has been received and inspected.
- Return requests submitted after 30 days are not eligible for a refund, although warranty repair service may still be available when applicable.
06. Repairs Outside the Warranty Period
- If a product is outside its applicable warranty period and is returned to us for repair, a service fee of $350 will apply. This fee includes repair costs, return shipping, and applicable customs duties.
07. Contact Us
If you have questions about a return, exchange, or warranty issue, please contact our support team before sending the product back.
We will review your request and provide the appropriate next steps.