Terms of service

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01. Shipping & Charges

  • Customers will only be charged once for shipping costs per order.
  • Customs duties, import taxes, and other applicable charges may apply and are the responsibility of the buyer.
  • Delivery times are estimates only and may be affected by circumstances beyond our control.

02. Quotations

  • Quotations are based on the information provided by the customer and constitute an invitation to place an order.
  • Customers are responsible for providing accurate vehicle, product, shipping, and contact information.
  • Incorrect or incomplete information may result in an unsuitable product being supplied.

03. Order Acceptance

  • We reserve the right to accept or decline any order.
  • An order becomes binding once accepted by us, even if a separate order confirmation has not been received by the customer.

04. Order Conditions

  • These Terms & Conditions apply to all orders placed through RMOMOUNT.
  • Any conflicting terms contained in customer purchase orders, forms, or other documents will not apply unless expressly agreed to by us in writing.

05. Order Cancellation & Returns

  • Orders cannot be cancelled or returned without prior authorization from RMOMOUNT.
  • Approved cancellations may be subject to a restocking or processing fee.
  • Unless otherwise agreed, return shipping and applicable insurance costs are the customer's responsibility.
  • Return requests should reference the original order or invoice number.
  • Customized, specially ordered, or used products may not be eligible for return.
  • Any applicable core deposit will only be refunded when the returned item meets the requirements for refurbishment.
  • For complete return requirements, please refer to our Returns & Exchanges Policy.

06. Delays

  • Delivery and production times are estimates only.
  • We are not responsible for delays caused by shipping carriers, customs clearance, weather, natural disasters, labor disruptions, or other circumstances beyond our reasonable control.

07. Bank & Payment Fees

  • Generally, we do not charge additional fees for standard credit card payments.
  • However, banks, card issuers, payment providers, or financial institutions may charge additional fees, including currency conversion or international transaction fees.
  • Any such fees charged by the customer's financial institution are the customer's responsibility.

08. Account Statements

  • Our invoices, order records, and account statements serve as records of amounts charged or owed in connection with an order.
  • Where applicable, records issued or certified by our authorized representative will be considered valid unless there is a clear and demonstrable error.

09. Intellectual Property

  • All trademarks, logos, product names, images, and other intellectual property displayed on this website belong to RMOMOUNT, their respective manufacturers, or other applicable rights holders.
  • Unless expressly stated otherwise, RMOMOUNT is an independent aftermarket retailer and is not affiliated with or endorsed by the original vehicle manufacturers.
  • Vehicle names, model names, and trademarks are used solely for product compatibility and identification purposes.

Questions About Our Terms?

If you have any questions regarding these Terms & Conditions or any of our policies, please contact us.

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